Sales Support Specialist - Retail (Santa Clarita, CA)

Ulrich Lifestyle Structures, LLC • Santa Clarita, CA

2d • $45,000 - $83,000 • Onsite

About The Position

Ulrich Lifestyle Structures, a family-owned company since 1990, specializes in building high-quality backyard buildings such as custom storage sheds, garages, cabins, workshops, playhouses, and backyard spaces. The company is known for its positive energy, strong work ethic, and commitment to creating exceptional customer experiences. Ulrich values growth, collaboration, and helping customers bring their projects to life. This Sales Support Specialist role is for their Design Center, where customers come to design and purchase various backyard structures. The role involves responding to inquiries, greeting walk-in customers, qualifying leads, and connecting them with Designers. The position primarily works with inbound leads generated through online marketing, social media, and showroom traffic, rather than cold calling.

Requirements

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

Nice To Haves

• Retail sales
• Wireless or electronics sales
• Furniture or appliance sales
• Home improvement sales
• Customer service roles with sales goals

Responsibilities

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

Benefits

• Base Salary: $35,152 – $45,760 depending on experience
• Performance-Based Bonus Opportunities
• Supportive and energetic environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed