Sales Support Specialist
About The Position
We are seeking a motivated and detail-oriented Sales Support Specialist to join our team in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries, streamlining processes, and ensuring the seamless execution of sales operations. This role requires a proactive individual with excellent communication and organizational skills who can thrive in a fast-paced environment. Blevins, Inc. has a long history of success both in sales and profits and in building a culture of being a positive, rewarding work environment. Family owned for over 50 years; the company takes pride in being a leader in its industry and cultivating a spirit of continuous improvement. Each branch location is a free-standing profit center within the multi-branch company.
Requirements
- Previous experience in sales support, customer service, or a related role.
- Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Problem-solving mindset with a proactive approach to addressing challenges.
- Team player with a collaborative mindset.
- Attention to detail and ability to multitask effectively.
- Strong interpersonal skills to build relationships with customers and team members.
- Ability to adapt and thrive in a dynamic, fast-paced environment.
Nice To Haves
- Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.
Responsibilities
- Assist sales representatives in managing leads, quotes, and customer accounts.
- Conduct research to identify prospects and make initial contact via phone, email or print.
- Prepare and process sales orders, ensuring accuracy and timely follow-up.
- Track sales metrics and generate reports to support team performance analysis.
- Act as the first point of contact for customer inquiries, providing product and service information.
- Resolve customer concerns related to orders, delivery schedules, and pricing.
- Collaborate with the sales team to maintain high customer satisfaction levels.
- Coordinate with the warehouse and logistics teams to ensure product availability.
- Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
- Provide updates to the sales team on product availability and lead times.
- Maintain accurate records of sales transactions and customer interactions in the CRM system.
- Collaborate with Marketing Team on the development and launch of promotions and sales initiatives.
- Organize and distribute marketing materials to the sales team and customers.
- Manage schedules for product training and sales presentations.
- Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
- Develop a deep understanding of company products and services to better assist customers and the sales team.
Benefits
- Medical, dental, and vision coverage.
- 401(k) Plan: Including a 4% employer match.
- Profit Sharing: Be part of our success.
- Generous paid vacation and sick time, 8 paid holidays.
- Open communication and easy access to leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
