Sales Support Specialist
About The Position
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders. In this role, you will work closely with our showroom sales team and our clients to manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment! This position is scheduled to be on-site in the Greenwich showroom Tuesday-Saturday.
Requirements
- 2+ years administrative or project management experience.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
- Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques.
- Ability to maneuver effectively around showroom floor, stock room and office.
- Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing.
- Licensed to drive preferred.
- Ability to travel locally or out of state.
Nice To Haves
- Art/Interior design or luxury retail/service experience preferred.
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Benefits
- competitive salaries
- bonus potential
- comprehensive benefits package including medical/dental/vision
- 401k retirement savings plan
- generous PTO program (vacation, personal and sick time)
- additional perks like some summer half days and a volunteer day
- The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
