Sales Support Specialist

Dairy Farmers of America•Hermitage, PA

12d

About The Position

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers.

Requirements

High school diploma or equivalent
1 to 2 years of sales support, customer service, or related experience
Certification and/or License – may be required during course of employment
Knowledge and skill with Microsoft Office Suite and company specific systems
Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences
Able to handle challenging or conflict situations with tact and professionalism
Able to work with accuracy and attention to detail
Able to provide quality deliverables on time
Able to gather data, compile information, and prepare reports
Able to follow directions and meet deadlines
Able to work independently and in a team-oriented collaborative environment
Must be able to read, write and speak English

Responsibilities

Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity
Perform required follow ups to ensure timely completion of quotes and delivery of proposals
Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales
Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes
Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date
Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution
Assist in creating sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team
Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team
Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information
Collaborate with the marketing team to develop marketing content to support sales staff
Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies
Maintain updated knowledge of the company's products and services to address customer inquiries effectively