Sales Support Specialist
About The Position
At National Products Inc, the Sales Support Specialist is a key role in the Sales Operations team connecting our customers with the things they need. Grow your Inside Sales CRM experience within a strong and established structure by focusing on order management and demand planning assistance for Fortune 500 companies. Our Sales Support Specialists work as a team to enhance customer success. Demand for RAM Mounts is at an all-time high and we want to capitalize on new market opportunities by reducing order friction and inspiring customers’ new orders.
Requirements
- Data entry experience requiring a high degree of accuracy
- Able to read and understand discrete PO’s and communication skills to resolve discrepancies
- Production operations mindset, embracing FIFO/MTO order management principles
- Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
- Strong web-based application skills for support ticketing
- Clear verbal and written communication skills
- Highly organized task management skills
- Excellent time management and efficiency focus
- High school diploma required
Nice To Haves
- Work experience within just-in-time-delivery Original Equipment Manufacturing preferred
- Inside sales experience preferred
Responsibilities
- Processing Purchase Orders and Order Revisions as backup Order Entry
- Capturing and updating precise and relevant customer details in our ERP software
- Supporting NPI’s Account Management team on customer-specific solutions
- Provide order status updates and support customer requests
- Supporting operational process improvements to adhere with our ISO:9001 Quality system
- Proactively refine best practices to improve efficiencies of sales team
- Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices.
- Manage hundreds to thousands of customer support tickets weekly to prioritize customer need
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
