Sales Support Specialist

DMS Health Technologies • West Fargo, ND

15d • Onsite

About The Position

For 50 years, DMS Health Technologies has had the honor and privilege of delivering quality medical imaging care and service to our partners and their patients. Every day, we take that experience, expertise and direction that comes with 50 years to be leaders who deliver even greater quality imaging, care, and service. Visit our website to learn more about our remarkable company: https://www.dmshealth.com/ We are seeking a proactive, detail-oriented, analytical, and highly organized Sales Support Specialist to join our team and help drive earnings before interest, taxes, depreciation and amortization (EBITDA) growth. In this role, you will collaborate with sales and marketing teams to provide pricing guidance and support bid opportunities. This includes administrative and operational tasks, coordinate with internal teams, and ensuring a smooth sales process from lead to close. You will serve as a key link between the sales team, and operational execution to help manage the full order cycle and manage pricing and margins to ensure profitability. The ideal candidate thrives on high-volume activity, possesses a strong business acumen, and is comfortable with both administrative tasks and sales processes. This is an on-site, office-based position located at our West Fargo site.

Requirements

• Bachelor’s or Associate degree in business, marketing, or a related field preferred, or equivalent relevant work experience.
• A minimum of two years of experience in sales support, inside sales, or administrative roles within a fast-paced environment.
• Prior experience with cold calling, lead generation, and negotiation.
• Strong analytical skills with an understanding of basic accounting and financial principles.
• Proficiency in CRM platforms (Salesforce preferred) and the Microsoft Office Suite programs, with advanced skills in Excel.
• Excellent interpersonal, verbal and written communication, relationship management, organizational, and time management skills.
• Strong persuasion and negotiation skills with the ability to build rapport and influence decision-makers without face-to-face contact.
• High level of resilience and self-motivation, with the ability to persist and perform in a results-driven environment.

Responsibilities

• Profit and Loss (P&L) Administration. Review quotes, analyze product costs, and support strategic pricing decisions to improve margins and drive profitability. Monitor and analyze revenue, costs, margins, and profitability related to assigned accounts or business segments. Identify trends, risks, and opportunities impacting P&L performance.
• Reporting and Analysis. Maintain accurate records of sales activities in CRM systems; generate and prepare reports on sales performance, customer trends, and forecasts. Recommend process improvements to enhance sales effectiveness and profitability.
• Administrative Support. Assist the sales team by preparing presentations, processing contracts, coordinating documentation, and providing general administrative support as needed.
• Lead Generation. Conduct proactive outbound outreach to identify prospective customers, introduce company products and services, and build a qualified sales pipeline.
• Customer Relationship Support. Serve as a primary point of contact for key accounts, responding to inquiries related to pricing, availability, and technical specifications. Follow up with customers to gather feedback and ensure ongoing satisfaction.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree