Sales Support Specialist-1

Wayne Farms•Oakwood, GA

2d•Onsite

About The Position

Primarily responsible for acting as the primary, day-to-day contact for assigned customer accounts. This role manages existing weekly business, day to day interaction with customers, Sales Support Mgr, and resolving customer service issues for Wayne Sanderson Farms poultry products.

Requirements

Minimum one (1) year relevant sales experience within the poultry or protein industry, with specific sales/customer service account knowledge
Minimum one (1) year relevant inside sales, customer service, sales support or outside sales experience
Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment
Strong interpersonal skills with the ability to positively influence new and existing customers
Strong attention to detail and organizational skills with the ability to prioritize
Must have the ability to effectively communicate, both verbal and written, with internally and externally in a timely and professional manner
Ability to learn new systems
Ability to work collaboratively with others, possessing tact and discretion and demonstrate a high level of confidentiality in all matters
Strong computer skills with the ability to work with multiple Microsoft applications (Word, Excel, and PowerPoint.) Understanding and knowledge of Business ERP system
Follow and ensure others follow departmental and company safety policies and programs

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Enters customer orders into system in a timely manner and follow-up on orders that will miss requested delivery dates
Moves orders into the next day for the plants if necessary and communicates any held over trucks, late trucks, and shortages with the customer
Facilitate resolution of customer credit issues and invoice deduction claims
Build and maintain relationships with assigned portfolio of current customers
Enter customer complaints into the Jira Quality Assurance System
Enter in credit requests – BPR
Act as liaison between Customers, Customer Service Manager, Account Managers, Sales Managers and logistics and operations personnel to ensure communication and customer satisfaction
Responsible for broad decision-making within sales, often times without direction from senior management (e.g., account maintenance, sales prices, claim management, tonnage maximization, etc.)
Serve as a leader in maintaining customer focus, and ensuring an acceptable level of customer satisfaction across customer base
Monitor and analyze sales reports, freezer reports
Exercise appropriate decision-making authority and provide recommendations
Perform additional relevant duties as assigned
Current duties as a CSR: Backup CSM, Morning/afternoon meeting with plant, Manage Customer Forecasts, Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter Appt times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.