Sales Support Specialist II

Panasonic • Hoffman Estates, IL

4h • $27 - $30 • Remote

About The Position

The Sales Support Specialist II position will assist the sales team in growing sales and increasing alignment between the SMT sales organization and main office resources. They will support the Regional Sales Managers in the field by providing product information, pricing, profit analysis for quotation. Also assisting RSMs with sales support activities such as sales history, order tracking, order spec input and communication with factories on special and unique needs case by case basis.
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• BS/BA Degree in industrial business/sales area or equivalent experience preferred.
• Minimum 3+ years of experience in a similar role preferred.
• Strong communication skills, excellent interpersonal skills and customer service skills required.
• Japanese language for oral and written required for daily communication with overseas contacts.
• Advanced Excel skill
• Must be proactive and collaborative.
• Handle multi-tasks by prioritizing while managing timeframe.

Responsibilities

• Research/Maintenance of Sales related data
• Monitor/maintain NEXUS system data periodically for each RSM to ensure internal forecast and provide report to factory sales group for their forecast as streamline process.
• Support various type of equipment sales related requests from Regional Sales Managers including - Cost and GP analysis information, SAP quotations, Product information, Order history, Delivery status, etc.
• Maintain all equipment order information in shared drive for service, PMO and sales teams.
• Communicate factory’s machine sales window contacts for machine spec combination check, solutions and request special spec development when required.
• Upon receipt of new purchase order, review PO for accuracy, if necessary, request of revision to obtain valid PO, including payment terms, incoterms, ship to address, etc.
• Request finance group for new customer’s SAP account registration including sold-to, ship-to, equipment location, contact person.
• Prepare Order Package with complete information and submit to operation group for process.
• Conduct support meetings with other groups to assure the sharing of order status information, including order review meeting, request order/shipment status after confirmation of system accuracy for order processing.
• Assist Aftermarket sales manager for NEXUS system input and order package for process.
• Support all system changes through knowledge transfer, collaboration, demonstrations, testing new systems when implemented. Make suggestions and implement towards continuous improvement to ensure the team is as efficient as possible.
• Participate in all required training and development.
• Ensure full compliance with all corporate policies, internal controls.
• Projects as Assigned.

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees