Sales Support Specialist - CSR
About The Position
Professional Packaging Systems (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority. Sales Support Specialist - CSR Job Summary The Sales Support Specialist is responsible for processing and managing customer orders from entry through delivery and payment. This role serves as a key liaison between customers, sales representatives, and internal departments such as Shipping, Accounting, and Management. The Specialist ensures all transactions are accurate, timely, and handled with a high level of professionalism.
Requirements
- College diploma in Business Administration or related field, or equivalent professional experience.
- Minimum 2 years in a customer service or sales support role.
- Experience using business systems and CRM tools.
- Fluent in English (written and verbal) required.
- Excellent customer service and communication skills.
- High attention to detail and accuracy.
- Strong organizational and multitasking abilities.
- Ability to work independently and in a team environment.
- Basic knowledge of accounting and inventory practices.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Comfortable using CRM and business support systems.
- Analytical thinker with a proactive problem-solving mindset.
- Maintain a high level of professionalism and courtesy in all communications.
- Foster a positive, respectful, and collaborative work environment.
Nice To Haves
- Packaging industry experience is a plus.
- Spanish proficiency is a plus, but not required.
Responsibilities
- Accurately enter customer purchase orders into internal systems as soon as possible.
- Generate and distribute order acknowledgments to customers and sales representative.
- Upload order confirmations and maintain updated records to our CRM
- Review all purchase orders for discrepancies (payment terms, freight, etc.) and resolve issues before processing.
- Coordinate order shipments when necessary.
- Set up new items and maintain item records in internal systems.
- Reconcile sales orders and ensure completeness and accuracy.
- Respond to customer and vendor inquiries as soon as possible, acknowledging receipt within 1–2 hours.
- Issue quotes and assist with pricing and product availability.
- Partner with sales representatives to ensure timely responses to customer requests.
- Maintain ongoing communication with customers regarding order status and delivery updates.
- Assist with credit and payment issues in collaboration with Sales and Accounting.
- Prepare purchase orders for direct and indirect purchases.
- Maintain accurate customer data in CRM systems.
- Generate regular reports (daily, weekly, monthly) as assigned.
- Support monthly system inventory reconciliation and annual physical inventory counts.
- Help train new team members and assist with onboarding when needed.
- Participate in special projects and perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
