Sales Support Specialist - Amazon

Conair LLC•Stamford, CT

13d•Hybrid

About The Position

The Sales Support Specialist is responsible for supporting the sales team through the management of new item set-up processes, catalog maintenance, and ensuring that all product information is accurate and up to date. This role plays a key part in maintaining efficient operations between the sales, marketing, and logistics teams to ensure timely product availability and proper representation in sales catalogs.

Requirements

Bachelor’s degree in business, Marketing, or related field (or equivalent work experience).
1-3 years’ experience in sales support, catalog management, or product data entry role.
Strong analytical and problem-solving capabilities, with high attention to detail.
Proactive approach to maintaining up-to-date and accurate product catalogs.
Ability to adapt to new technologies or systems as the business evolves.
Proficient in Microsoft Office with advanced training in Excel.
Proficient in database management.
Experience as strong supporting role in Sales Team setting – team player.
Strong communication and interpersonal skills.
Ability to prioritize tasks and manage multiple projects simultaneously.

Nice To Haves

Experience in managing online content a plus.
Familiarity with product information management (PIM) or catalog management software is a plus.

Responsibilities

New Item Set-Up: Oversee accurate and timely set-up of new products in the company’s database or catalog system.
Collaborate with various departments (product development, marketing, logistics, etc.) to gather the necessary product details (descriptions, pricing, inventory levels) for new products.
Ensure all new product data complies with internal systems and meets quality standards for presentation in catalogs and online platforms.
Catalog Management: Update and maintain product catalogs, product variations, ensuring that all information is current, accurate, and aligned with the company’s offerings.
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Regularly review and audit catalog entries to identify and resolve discrepancies, outdated content, or missing data.
Work closely with the sales team to ensure that all catalog products are presented in an appealing, organized, and easy-to-navigate manner.
Data Entry and Reporting: Input and maintain accurate product information, including pricing, descriptions, images, and specifications in internal and external systems.
Generate reports on product performance, catalog updates, and new product launches for sales and management teams.
Analyze product trends and provide feedback to the sales team on best-sellers and underperforming items.
Cross-Functional Coordination: Communicate regularly with the sales, marketing, and supply chain teams to ensure the smooth execution of new product launches and catalog updates.
Assist with product-related inquiries from the sales team, customers, and other departments.
Support in the preparation of sales presentations, proposals, and promotional materials by providing accurate product details.
Product Lifecycle Support: Manage product lifecycle stages from introduction to phase-out, ensuring timely updates in the catalog.
Coordinate the removal or deactivation of outdated or discontinued products from the catalog and internal systems.