Sales Support Representative - Fire & Fabrication

FERGUSON • Chicopee, MA

5d • Onsite

About The Position

Ferguson, a Fortune 500 company, is a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to make customers' complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, Ferguson is committed to building better infrastructure, homes, and businesses. This role specifically supports the Fire & Fabrication customer group, working collaboratively with Sales associates to meet customer needs by identifying optimal products and solutions. The position ensures personalized customer service through timely quotations and accurate sales order processing, and involves coordinating deliveries on behalf of customers. Ferguson is looking for individuals who are hands-on, customer-focused, and eager to grow their careers, offering an opportunity to learn the business from the ground up.

Requirements

• 1-3 years of sales and/or customer service experience is preferred.
• Ability to lift up to 50 lbs.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Nice To Haves

• Experience in fire protection, plumbing, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed