Sales Support Representative

Tessco•Reno, NV

1d•Hybrid

About The Position

An exciting career as a Sales Support Representative in Reno, NV is available at Tessco! We are looking for a collaborative team member with a desire to serve our customers in a professional and friendly manner. This position is a key member of our organization providing daily dynamic support to our customers. The ideal candidate must possess high attention to detail, strong work ethic, and be capable of engaging in a fast-paced team environment. Tessco Technologies is a leading North American value-added distributor of products and solutions for Wireless Networking, In-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we are able to position valued solutions for all of their wireless communications needs.

Requirements

Bachelor’s degree or equivalent documented experience and skills
Minimum 2 years of experience in sales account management support
Experience in wireless communications, technology, and infrastructure preferred
Experience working with Salesforce CRM desired
Experience working with SAP ERP desired
Exceptional written, verbal and listening communication skills
Demonstrated customer service skills
Positive attitude and professional demeanor
Strong desire to collaborate in the support of customer's needs
Performance-minded and goal driven
Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
Ability to prioritize urgent tasks and manage time efficiently
Ability to work without direct supervision as a self-starter

Responsibilities

Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
Process quotes and orders in an accurate and timely manner
Manage pre-sale and post-sale requests and follow-up communication with customers
Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
Prepare reports, provide account maintenance, and assist with projects as needed
Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
Provide an exceptional customer experience on each call or interaction
Develop and maintain knowledge of products, solutions, and value-added services