Sales Support Representative - Waterworks

FERGUSON • Lebanon, NH

5d • Onsite

About The Position

Ferguson, a Fortune 500 company and a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., is hiring Sales Support Representatives. Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to make customers' complex projects simple, successful, and sustainable. The company has approximately 36,000 associates across 1,700 locations. This role is for individuals who are hands-on, customer-focused, and ready to grow their careers, whether they have experience in the trades or are looking to break into the industry. The Sales Support Representative will help customers, solve problems, and learn the business from the ground up.

Requirements

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Supporting the counter and providing counter assistance as needed.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed