Sales Support Representative - Englewood, CO

UnitedHealth Group•Denver, CO

11d•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. This position offers hybrid work models after the successful completion of training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week. If you reside in Englewood, CO, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Requirements

High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 169 Inverness Drive West Suite 400, Englewood, CO 80112
Ability to work Monday through Friday with 8-hour shifts between the hours of 9:00am – 8:00pm (MST)
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to multi-task
Extended periods of sitting at a computer
Use of hands/fingers across keyboard or mouse
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
Ability to communicate clearly and concisely (verbally and written)

Responsibilities

Handling in-bound phone calls & Digital Click to Chat interactions professionally, while providing excellent customer service
Research and resolve sales agent’s questions relating to: How to use self-service tools, Member concerns, Medicaid and Medicare verification, Application status and eligibility, On-boarding and certification process, Commission inquires
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis