Sales Support Representative

Cambridge Air Solutions•Chesterfield, MO

13d•Onsite

About The Position

Join the Cambridge Air Solutions Team! At Cambridge Air Solutions, we believe in creating healthier, more comfortable indoor environments while living our values of Care, Courage, Respect, Unconditional Love, and High Expectations. We're looking for a customer-focused Sales Support Representative to join our growing team and provide exceptional support to our manufacturer's representative network throughout the United States and Canada. If you enjoy solving technical problems, working with customers, collaborating across departments, and being part of a team that values continuous improvement, we'd love to hear from you. As a Sales Support Representative, you'll play an essential role in supporting our sales representatives by providing technical product support, processing orders, and ensuring an outstanding customer experience.

Requirements

Associate degree in a technical field (HVAC preferred) or equivalent combination of education and experience.
1–2 years of experience selling HVAC or industrial equipment.
Working knowledge of heating and cooling systems.
Strong customer service and communication skills.
Excellent organizational skills with strong attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications.
Customer-first attitude
Strong problem-solving skills
Technical aptitude
Ability to work independently while collaborating with cross-functional teams
Positive, relationship-focused communication style
Commitment to safety, quality, and continuous improvement
Willingness to learn and grow within the organization

Nice To Haves

Experience working with Salesforce
Experience working with Epicor ERP
Experience working with SMART
Experience working with CRM and ERP systems
Experience working with Project management software

Responsibilities

Support manufacturer's representatives across the U.S. and Canada with: Product selection, Equipment sizing, Heating and cooling load calculations, Technical product questions
Process customer orders accurately and efficiently.
Respond to customer and representative inquiries within 24 hours.
Coordinate incoming equipment orders with Supply Chain to support on-time delivery.
Assist Sales Development with nurturing incoming leads and maintaining accurate data across internal systems.
Identify opportunities to improve sales support processes and create value-added programs.
Help develop and monitor metrics that measure the health and effectiveness of the Sales Support team.
Collaborate with internal teams to maintain high quality standards and improve customer satisfaction.
Build strong relationships with customers, representatives, and cross-functional teams.
Participate in strategic initiatives and company goals.
Support Lean and Continuous Improvement initiatives through participation in 2-Second Lean, 5S, Root Cause Analysis (RCA), and other improvement activities.
Demonstrate a safety-first mindset and actively participate in workplace safety initiatives.