Sales Support Representative

Resmed•San Diego, CA

About The Position

Joining ResMed is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Requirements

Team player with a strong work ethic and a can-do attitude.
Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies.
Proven experience working in a collaborative environment to achieve individual and team goals.
Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
Demonstrated ability to provide excellent service internally and externally.
Self-starter with proven leadership qualities.
Demonstrated ability to develop and build strong customer relationships.

Nice To Haves

1+ years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred.
BA/BS in a business discipline or equivalent experience.

Responsibilities

The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts.
Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota.
Develop an understanding of customers’ business to identify needs and selling opportunities.
Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
Position ResMed products and services adoption to improve customer and patient outcomes.
Develop, and grow customer relationships within assigned accounts and account managers.
Ensure quality customer service and experience.
Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues.
Document activities within the Customer Relationship Management (CRM) system.
Work closely with the Sales Management team in evaluating business conditions and sales trends.
Develop and implement a proactive plan that involves service and support with Sales Management.