Sales Support Representative - Fire & Fabrication
About The Position
Ferguson, a Fortune 500 company and a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., is hiring Sales Support Representatives. This role supports the Fire & Fabrication customer group. Ferguson has approximately 36,000 associates across 1,700 locations and is committed to making customers' complex projects simple, successful, and sustainable. The company offers a community of proud associates who operate with the shared purpose of building something meaningful and provides a career that you can be proud of, at a company you can believe in. This position is ideal for individuals who are hands-on, customer-focused, and ready to grow their career, whether they have experience in the trades or are looking to break into the industry. The Sales Support Representative will learn the business from the ground up, help customers, solve problems, and provide personalized customer service.
Requirements
- 0-3 years of sales and/or customer service experience is preferred.
- Ability to lift up to 50lbs.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fast-paced environment & follow through on commitments.
- General digital literacy including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Nice To Haves
- Experience in fire protection, plumbing, or other trades is a plus
- Exhibit strong skills for sales, including the ability to upsell.
- Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Benefits
- health, dental, vision, paid time off, life insurance and a 401(k) with a company match
- mental health coverage
- gender affirming and family building benefits
- paid parental leave
- associate discounts
- community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
