Sales Support Representative - Residential Builder

FERGUSON • Garner, NC

6d • $19 - $30 • Onsite

About The Position

Ferguson, a Fortune 500 company, is a source of quality supplies for a variety of industries, including Residential Building and Remodel. They are looking for hands-on, customer-focused Sales Support Representatives to help customers, solve problems, and learn the business. This role involves working with sales associates to support customer needs, ensuring timely quotations and accurate sales orders, coordinating deliveries, and answering sales calls. The position requires the ability to use CRM and phone systems effectively.

Requirements

• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Nice To Haves

• Experience in plumbing, HVAC, or other trades is a plus
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed