Sales Support Representative

CARBO•Fort Worth, TX

1d•Hybrid

About The Position

The Sales Support Representative serves as the primary inbound contact for clients and leads, delivering high-quality client success support and sales enablement to help retain customers and drive revenue. This hands-on role qualifies inbound leads, handles client inquiries, supports outside sales with quotes and order processing, and ensures smooth handoffs and excellent client experience.

Requirements

2+ years in client success, customer service, inside sales, or sales support.
Strong phone presence and clear verbal/written communication.
Experience qualifying leads and supporting sales workflows.
Proficiency with CRM systems (Salesforce, HubSpot, MS Dynamics or similar) and MS Office/Google Workspace.
Organized, detail-oriented, able to prioritize multiple tasks.
Customer-focused, team-oriented, and comfortable working cross-functionally.

Nice To Haves

Experience in B2B environments or supporting outside sales teams
Familiarity with quoting/order-entry tools and basic contract/admin processes

Responsibilities

Answer inbound phone calls, emails, and web inquiries promptly and professionally.
Qualifying inbound leads: gather contact details, needs, timeline, budget, and buying readiness; record and update CRM entries.
Route qualified leads to outside sales with clear handoff notes and follow-up tasks.
Support outside sales: prepare quotes/proposals, assist with order entry, track contract and fulfillment status.
Manage client issues (billing, product questions, returns, scheduling); resolve or escalate according to guidelines.
Conduct onboarding tasks and follow-ups to ensure timely time-to-value for new clients.
Maintain accurate CRM and ticket records; document interactions and next steps.
Follow up on outstanding quotes, renewals, and service requests to advance opportunities.
Contribute client feedback and suggestions to product, operations, and sales teams.