Sales Support Representative

UPS•Burlington, ON

3d•Remote

About The Position

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. This position performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads. This position builds relationships with key decision makers and serves as a customer advocate. This position researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. This position makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Requirements

Experience using Microsoft Office products or equivalent software
Bachelor's Degree or International equivalent

Nice To Haves

UPS and/or business-to-business or business-to-consumer sales experience

Responsibilities

Responds to and resolves customer inquiries, complaints, and issues.
Coordinates opportunities and strategies with other team members.
Maintains knowledge of UPS products and services to develop appropriate sales solutions.
Reviews customer shipping practices to ensure contractual compliance.
Determines customer discounts and writes new contracts.
Educates customers on UPS’s service channels to expedite problem resolution.
Provides compelling value proposals to potential and existing customers.