Sales Support Representative

Ferguson Enterprises•Mountain View, CA

23h•Onsite

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. As a Fortune 500 company with approximately 36,000 associates across 1,700 locations, Ferguson aims to make customers’ complex projects simple, successful, and sustainable by proactively solving problems and continuously serving customers, communities, and each other. Ferguson is currently seeking a Sales Support Representative to support customer needs by determining the best products and solutions, ensuring personalized customer service through timely quotations and accurate sales orders, coordinating deliveries, and handling sales calls and customer concerns.

Requirements

Exhibit strong skills for sales, including the ability to upsell.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.
Ability to effectively use customer relationship management (CRM) system and phone system.

Nice To Haves

Prior sales and/or customer service experience.
Highly motivated and customer service oriented mentality with ability to build relationships.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.