Sales Support Representative

Wire3 • Daytona Beach, FL

2d • Hybrid

About The Position

We are seeking a Sales Support Representative to play a key role in assisting our Sales Representatives by managing lead lifecycles, resolving account issues, and ensuring a seamless customer experience from sale to installation. This is a hybrid role based in Daytona, Florida, with a combination of in-office and remote workdays. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service and operational support.

Requirements

• Strong communication skills, both verbal and written, with a professional and customer-focused approach
• Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
• Ability to multitask and manage competing priorities in a fast-paced environment
• High attention to detail with a commitment to accuracy in data entry and order management
• Strong organizational skills with the ability to follow through on tasks independently
• Collaborative team player with a positive, problem-solving attitude
• High school diploma or GED required
• Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
• This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote work days

Nice To Haves

• Previous experience in customer service, sales support, or administrative roles preferred but not required
• Experience working with CRM systems or order management platforms a plus

Responsibilities

• Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
• Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
• Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
• Assist in managing and updating the CRM system to maintain accurate lead and customer data
• Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
• Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
• Support compliance with sales documentation procedures and data accuracy protocols
• Assist with system transitions, software implementations, or integrations affecting sales operations as needed
• Provide reporting and administrative support to the sales team as directed
• Other duties as assigned

Benefits

• Competitive hourly rate plus performance-based incentives
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees