Sales Support Representative

Ferguson Enterprises • Newport News, VA

1d • Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to make customers' complex projects simple, successful, and sustainable. As a Fortune 500 company, Ferguson provides best-in-class products, service, and capabilities across various sectors including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson fosters a community where associates can build meaningful careers. The company is hiring Sales Support Representatives who are hands-on, customer-focused, and ready to help customers, solve problems, and learn the business from the ground up. This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA.

Requirements

• Ability to react well in a fast-paced environment & follow through on commitments.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Nice To Haves

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Benefits

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees