Sales Support Representative

Aqua Star•Seattle, WA

41d•$60,000 - $75,000•Onsite

About The Position

Reporting to the Director of Sales Support, the Sales Support Specialist will provide sales support to the sales team through accurately and efficiently managing order processing from the receipt of the customer purchase order to the timely delivery of that order to the customer and to provide support to the retail sales department. This position will communicate with customers in a positive manner with the goal of accurate order entry and on time delivery, enhancing the relationship between Aqua Star and its customers.

Requirements

Strong administrative and organizational skills with attention to detail
Customer service experience in an office setting preferred
Outstanding customer focus with a “can do” service attitude
Strong problem-solving skills
Strong computer skills are necessary with proficiency in Microsoft Word, Excel and PowerPoint
Seafood experience is helpful, but a willingness to learn in-depth information on our products is essential
Capable of multi-tasking and working under pressure with tight deadlines

Nice To Haves

College education highly preferred
Seafood experience is helpful

Responsibilities

Order execution: Entry of customer purchase orders, verify pricing and product availability, then follow through to ensure on time delivery.
Communication: Possess the ability to communicate effectively with both your team and our customers, as well as the ability to resolve issues.
Customer Relations: Work closely with the sales team to answer questions and handle problems in a professional and expeditious manner.
Samples: Prepare and ship customer samples according to specifications. Track samples sent out to all customers.
Product Knowledge: Develop and maintain a vast knowledge of our products.