Sales Support Rep Analyst 5

Lam Research • Chandler, AZ

6d • Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Achieve configuration accuracy by leveraging internal tools such as ACQ and collaborating closely with field teams and account managers to maintain a master configuration that enables consistent and efficient repeat order processing. Define the necessary configurations for new product introductions (NPI), evaluation tools, and CIP items, ensuring all requirements are clearly established. Develop NSRs that provide precise definitions of customer configuration needs to streamline processing and reduce inside lead time requests. Additionally, define and deliver facility requirements to support the successful introduction of new products and features.

Requirements

• Minimum of 12 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 7 years experience; or equivalent experience.
• Minimum of 10 years working in the technology industry.
• Adaptable, flexible, open for new way of doing things.
• Good communication skills, bias to action, and results-driven.
• Ability to multi-task, work in a cross-functional environment, and lead and influence others to develop solutions.

Nice To Haves

• Familiarity with Lam product hardware configurations
• Effectively utilize SAP, CRM, and Fiori to support business processes

Responsibilities

• Position is required as the intermediate to align customer and PG HW configuration requirements supporting key P&Ds across all product lines (Etch conductor, dielectric, Dep PECVD, ALD, CVD Direct Metals, Electrofill and Wets)
• This position drives new configurations (NSRs, working closely with PG engineering) on equipment that is not released to HVM (Eval, CIP etc) on hardware to drive success on critical apps at R&D sites and ensures smooth transition when moving to pilot from R&D on configuration
• Supports all HW activities for Etch / deposition / metal evaluation tools at Intel to ensure support from R&D to HVM
• Responsible for R&D forecast assessment and driving slots, configuration, delivery dates and BOM for deposition equipment which is critical to P&D success on new and existing opportunities
• Supports existing site field requirements for configuration changes through upgrades, CIP and new product modifications by working directly with customer and PG for current equipment at R&D sites
• Maintain golden BOM for individual products which will be used as configuration, process and technical standards for HVM orders by working with multiple parties within PG and account team contacts
• Responsible to drive any quality HW, SW or other changes required pertaining to quality or safety on existing and new equipment provided to R&D sites by driving solution through PG and Lam safety and quality teams
• Lead and drive customer and Lam aligned R&D hardware configurations for deposition products
• Engage with Deposition Product Group to develop hardware solutions to customer requests
• Manage config changes and track in internal systems by reflecting them in golden configuration
• Submit and manage system config changes and requests to ensure timelines are in line with customer requirements
• Responsible for ensuring quality products are delivered to customer site
• Strong communication with customer service team

Benefits

• We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
• Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
• Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior