Sales Support, Inside - Collegeville, PA
About The Position
The Sales Support position primarily handles quoting SP22R inspection repair and SP25 parts opportunities. The role works closely with Service Advisors to research and source materials, prepare accurate quotes, and deliver them to customers promptly. It also reviews and processes customer purchase orders from initial validation through system entry and material order submission. The position ensures data accuracy, compliance with pricing and commercial terms, and coordination with Planning, Sales, Logistics, and Invoicing. The Specialist executes standard workflows, minimizes errors, and improves order cycle efficiency in line with defined Standard Operating Procedures.
Requirements
- Proficiency in ERP/CRM systems; SAP and Siebel are preferred.
- Strong attention to detail and organizational accuracy.
- Familiarity with purchase orders, commercial terms, and service operations.
- Excellent communication and documentation skills.
- Ability to manage multiple priorities and system workflows.
- A process-oriented mindset and focus on operational discipline.
- 1–3 years of experience in order entry, customer service, sales support, or data administration.
Nice To Haves
- Associate's or bachelor's degree in Business, Operations, or a related field.
- Experience with SAP, Siebel, or similar systems.
- Prior exposure to industrial, service-based, or B2B operations.
Responsibilities
- Handle quotes for inspection repair and parts opportunities, including researching and sourcing materials internally and externally, and providing quotes to Service Advisors in a timely manner.
- Review incoming customer purchase orders against offers and sales documentation to confirm pricing, scope, addresses, and advanced invoicing requirements.
- Enter validated order details into SAP and Siebel, ensuring correct customer accounts, Bill-To/Ship-To setup, SP codes, and materials.
- Confirm KCID existence, validate pricing, check for required drawings, and ensure readiness for Purchase Order Request submission.
- Identify jobs requiring advanced invoicing and confirm that terms are supported by a signed PO, email confirmation, or approved offer documentation.
- Initiate and submit accurate Purchase Order Requests for internal transfers or external vendor purchases based on system availability and approved materials.
- Flag discrepancies, missing documentation, or account mismatches and work with Sales, Finance, or Data Integrity teams to resolve them.
- Perform assigned tasks according to defined SOPs and system workflows to support compliance, quality control, and on-time processing.
- Provide cross-functional documentation and status updates.
Benefits
- Medical plan
- Dental plan
- Vision plan
- 401(k) plan with a match from day one
- Identity theft protection
- Accident insurance
- Travel insurance
- Two weeks of vacation per year, prorated for the first year; three weeks after 5–12 years of service; four weeks after 13 or more years of service
- Five days of sick leave per year, prorated the first year after 90 days of service
- Ten paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
