Sales Support I

Genuine Parts Company•Birmingham, AL

About The Position

Under general supervision, the Sales Support II is responsible for delivering support services to our national account business unit. This role is responsible for the administrative aspects of sales including responding to customer questionnaires, maintaining customer profiles, and advising others on contractual obligations. The Sales Support II provides coaching, guidance, and direction to Sales Support I.

Requirements

Typically requires a bachelor's degree and two (2) to five (5) years of related experience or an equivalent combination.
Ability and confidence to develop original written correspondence.
Strong analytical skills.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Basic Microsoft Office skills primarily utilizing Excel and Power Point.
Solid math skills and reading comprehension skills.
Desire to play an active role in servicing customers.
Positive attitude, high energy level.
Strong organizational and planning skills required for multitasking and project management to meet multiple deadlines.
Ability to gain customer trust.
Basic understanding of sales contract language and terms.

Nice To Haves

Some product knowledge preferred.

Responsibilities

Sets up Corporate Account numbers, reads/interprets contracts and sets up customer profiles with appropriate commercial terms.
Works with all appropriate parties to ensure rebate accruals, payment terms, pricing, cost savings, etc., are properly set.
Works with Corporate Account Manager (CAM) to send out New Agreement Announcement.
Creates presentations for CAM/Corporate Account Experience Manager (CAEM), including implementation, contract kick-off, review meetings, performance data and additional requested information.
Participates in customer meetings and conference calls.
Sets up accruals with accounting for general rebate ledger and Capital Incentive.
Interprets contract language around rebate and calculates said rebate.
Puts together rebate package for final review and signature, and provides information to accounting for processing.
Contacts customers regarding submission of appropriate forms, and follows up with appropriate staff on any issues.
Implements pricing per customer agreement.
Adjusts files with daily request to update items, prices files upon request, assists the CAM and CAEM with pricing issues, and advises CAM and CAEM on how system pricing works.
Creates reports for customers, including performance data, customized reporting, cost savings data and additional requested information.
Provides ad hoc reports as requested.
Approves cost savings, assists CAM/CAEM/branches with cost savings questions, sets up EAR and a level of approver on EAR.
Correctly ties accounts to national account numbers and sets up accurate participation flags.
Works with credit when tying a new or existing branch account to a national account to ensure payment terms match.
Depending on the RFP, logs into the portal to retrieve RFP.
Gathers/Finds responses and answers questions ranging from 1 to 300 in a short time frame.
Ensures the Market Basket Request form has been filled and sent in.
Makes sure contract admin has received any Terms and Conditions, Contracts, etc., that needs to be reviewed.
Prices market basket once received from Quotations department.
Gathers requested documents from other departments.
Finalizes and submits the RFP.
Answers audit questions and provides documentation as required.
Forwards POs that are not able to be set up on auto-routing to the correct branch, determines the correct destination for PO to be routed and initiates the request to set up auto-routing.
Schedules and coordinates conference rooms and tours.
Assists branches in understanding their roles and responsibilities in a customer agreement.
Uses problem solving skills to determine why branch could be having an issue.
Answers questions regarding Corporate Accounts.
Sets up branch accounts and assists branches with ad hoc requests.
Determines customer locations and searches the system to find matching addresses and branch account numbers.
Provides Business Development Manager (BDM) bundle for BDM, and assists with any related requests that BDM may have while pursuing customer.
Reaches out to other departments for issues or requests, including working with accounting on accrual issues, working with eCommerce on various EDI/Punchout/etc issues, working with AR to get % past due reduced and working with IT to get system issues resolved.
Provides coaching, guidance and direction to less experienced Sales Support employees.
Performs other duties as assigned.