Sales Support Engineer (Process Engineer)

Solenis•Richmond, VA

1d•$77,270 - $113,322•Onsite

About The Position

The Sales Support Engineer serves as a critical technical partner to Sales and customers, delivering hands-on expertise across industrial water treatment programs within pulp & paper and heavy industrial facilities. This role blends field engineering, process optimization, and customer support, ensuring Solenis solutions deliver measurable performance, reliability, and value at the plant level. You will work directly inside customer facilities, collaborating with Account Managers and plant stakeholders to optimize chemical treatment programs, troubleshoot system issues, and drive continuous improvement.

Requirements

Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or related technical field (preferred)
3-5+ years of experience in: Industrial water treatment, pulp & paper, or related process industries
Strong knowledge of: Chemical treatment programs
Strong knowledge of: Plant operations / process systems
Hands-on troubleshooting and field-service experience preferred
Excellent communication skills with the ability to translate technical findings to non-technical stakeholders

Responsibilities

Provide on-site technical support for assigned pulp & paper and industrial accounts
Build strong relationships with mill operations, maintenance, and environmental teams
Partner with Sales to maintain customer satisfaction, retention, and program value delivery
Implement and manage water treatment and process chemical programs (e.g., boilers, cooling, wet end, wastewater)
Conduct routine system monitoring, sampling, and lab/field testing to ensure program effectiveness
Analyze results and make data-driven adjustments to optimize performance and cost efficiency
Diagnose and resolve process, chemical, and equipment-related issues at customer sites
Support root cause analysis and lead corrective action plans in partnership with Sales and plant teams
Identify opportunities to improve efficiency, reduce downtime, and enhance system performance
Maintain and troubleshoot chemical feed systems, dosing equipment, and monitoring instrumentation
Ensure proper calibration, operation, and reliability of all installed systems
Support installation and startup of new equipment or program changes
Maintain detailed service reports, inventory tracking, and account documentation
Communicate findings and recommendations clearly to customers and internal sales teams
Support Account Managers by identifying growth opportunities and value-add solutions within existing accounts