Sales Support Engineer – Electric Power

Caterpillar•Alpharetta, GA

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary: As a Sales Support Engineer you will provide technical and commercial sales support for Caterpillar Switchgear products. This includes assisting Outside Sales personnel and dealers with product application, and quotation support. Work on a team with other Sales Support Engineers who perform the same role for their assigned regions. The incumbent manages the completion of work assignments and coordinates closely with Outside Sales to support the dealers.

Requirements

Accuracy and Attention to Detail: Working knowledge and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free.
Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues.
Analytical Thinking: Working knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Makes a systematic comparison of two or more alternative solutions. Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Listens to feedback without defensiveness and uses it for own communication effectiveness. Effectively presents technical and process‑related work to internal teams, ensuring clarity, accuracy, and shared understanding. Clearly documents processes, requirements, and changes to support manufacturing accuracy and cross‑functional alignment.
Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Ensures capture of lessons to be learned from a problem-solving effort. Uses varying problem-solving approaches and techniques as appropriate. Contributes to standard practices for problem-solving approaches, tools, and processes. Develops successful resolutions to critical or wide-impact problems based on customers Power & Energy needs.

Nice To Haves

Background in automation and controls, with the ability to interpret technical drawings and specifications
Experience within Electric Power (EP) environments or applications
Prior exposure to switchgear products and related customer or project requirements
Experience supporting technical quoting, pricing, or proposal development in a sales or engineering support role
Strong cross‑functional collaboration skills, with the ability to partner effectively across teams to support order execution

Responsibilities

Review and technically evaluate customer drawings, specifications, and RFQs to fully understand requirements and scope
Develop accurate pricing and proposals in response to requests from internal sales teams and dealer partners
Manage iterative quoting cycles, including multiple revisions based on customer feedback and changing requirements
Support post‑purchase changes by updating quotes and documentation after purchase orders are issued
Receive, review, and process customer orders and purchase orders with a high level of accuracy and attention to detail
Extract and interpret key technical and commercial details from customer documentation to ensure proper order execution
Partner closely with internal stakeholders to move orders forward efficiently and resolve issues as they arise
Identify opportunities to improve quoting, order processing, and documentation workflows
Serve as a technical resource for the team, contributing to training materials and supporting overall team development