Sales Support / Customer Service Representative

Phoenix Manufacturing, Inc.•Phoenix, AZ

5d•Onsite

About The Position

Phoenix Manufacturing is seeking a motivated, organized, and sales-oriented Sales Development & Sales Support Representative to join its growing sales team. This role combines sales development, outbound prospecting, project research, customer support, and day-to-day sales coordination. The successful candidate will assist sales representatives in identifying new opportunities, developing new contacts, and ensuring sales activities are organized and progressing. This is a sales-oriented position requiring proactive identification of companies, projects, and contacts, making outbound calls, asking qualifying questions, and creating warm handoffs to Sales Representatives. It is not a passive lead-follow-up role; candidates must be comfortable initiating conversations, conducting research, and taking ownership of opportunity creation. Phoenix Manufacturing is a U.S. manufacturer of evaporative air comfort systems for professional HVAC, commercial, agricultural, and controlled-environment applications, and this position is crucial for business growth and customer base expansion.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Professional and confident phone presence.
Strong organizational and time-management skills.
Comfortable making outbound calls and initiating conversations with prospective customers.
Ability to research companies, projects, and contacts.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Comfortable working with CRM systems, databases, and spreadsheets.
Ability to work onsite in Phoenix, Arizona.

Nice To Haves

1–3 years of experience in inside sales, sales support, customer service, lead generation, business development, or a related position.
Experience with HubSpot, Salesforce, Dynamics CRM, or similar platforms.
Experience in HVAC, manufacturing, construction, wholesale distribution, or another B2B environment.
Experience working with contractors, engineers, architects, distributors, or other professional customers.
Sales or business development training.
Industry experience is helpful, but not required. The ability to communicate, learn, prospect, follow through, and take ownership is more important.

Responsibilities

Conduct consistent outbound prospecting by phone and email to identify new customers, contacts, and sales opportunities.
Research companies, projects, and accounts that may have a need for Phoenix Manufacturing products.
Identify and contact engineers, architects, contractors, mechanical contractors, developers, owners, distributors, and other project stakeholders.
Introduce Phoenix Manufacturing and its product offering professionally and confidently.
Ask qualifying questions to understand the company, project, timing, current equipment or supplier, and potential opportunity.
Identify appropriate decision-makers and influencers within target accounts.
Create qualified opportunities and warm introductions for Phoenix Sales Representatives.
Schedule meetings and coordinate introductions between prospects and the appropriate Sales Representative.
Follow up on opportunities after the initial handoff, ensuring important information is documented and communicated.
Help identify competitive products, suppliers, and opportunities where Phoenix can provide a better solution.
Proactively look for new commercial, professional, agricultural, and controlled-environment opportunities.
Research current and upcoming projects to identify potential Phoenix opportunities.
Build and maintain accurate contact information for engineers, contractors, distributors, owners, and other project stakeholders.
Research project specifications, locations, timelines, and other information to help the sales team determine potential opportunities.
Maintain organized lists of target accounts, projects, and prospects.
Help Sales Representatives get into projects earlier by providing useful information and qualified contacts.
Support sales order processing and ensure information is complete, accurate, and submitted on time.
Assist Sales Representatives with customer follow-up, documentation, and project information.
Help coordinate sales meetings, customer appointments, trade show follow-up, training events, and other sales activities.
Assist with weekly and monthly sales reporting and tracking.
Help the sales team stay organized and ensure follow-up items are addressed.
Maintain accurate customer, prospect, project, and opportunity information in the CRM.
Document calls, conversations, project information, follow-up activities, and next steps.
Maintain accurate lead and opportunity status.
Track outreach activity, meetings, opportunities, and sales handoffs.
Assist management with pipeline, lead-generation, and sales activity reporting.
Ensure information is accurate for Sales Management and Sales Representatives to act upon.
Maintain a professional, positive customer experience from initial contact through ongoing support.
Prepare and maintain customer-facing documents and materials.
Assist with quotes, pricing, proposals, invoices, and sales documentation.
Work closely with Sales Representatives and Sales Management to prioritize target accounts and opportunities.
Coordinate with Sales, Operations, Customer Service, Finance, Shipping, and other departments to support customer needs.
Communicate important customer and project information to appropriate team members.
Help prepare materials for sales meetings, customer presentations, trade shows, outreach campaigns, and training events.
Take ownership of assigned responsibilities and follow through without requiring constant direction.