Sales Support/Customer Relations Rep

Classet•Commerce, CA

7d•Onsite

About The Position

Sales Support / Customer Relations Representative Pay: $21–$27/hour Schedule: Full-Time | Monday–Friday | 7:00 AM–4:00 PM Location: City of Commerce, CA (On-Site) Keep Orders Moving. Build Customer Relationships. We're looking for an organized, detail-oriented Sales Support / Customer Relations Representative to join our team in City of Commerce, CA. In this role, you'll serve as the connection between our customers, sales team, warehouse, and operations, ensuring orders are processed accurately and customers receive exceptional service every step of the way. If you're someone who enjoys solving problems, staying organized, and working in a fast-paced office environment, we'd love to hear from you.

Requirements

2+ years of experience in customer service, administrative support, or an office environment
Strong Microsoft Office skills, especially Excel, Word, and Outlook
Excellent verbal and written communication skills
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and solve problems independently
Reliable attendance and ability to work on-site in City of Commerce, CA

Nice To Haves

Experience with EDI (Electronic Data Interchange)
Familiarity with ERP and/or CRM systems

Responsibilities

Process customer sales orders accurately and efficiently
Respond to customer and sales team inquiries regarding pricing, inventory, product information, and shipment status
Resolve order, inventory, shipping, and invoice discrepancies
Coordinate with planning and operations teams to maintain inventory availability
Support the credit department by researching invoice disputes and billing issues
Prepare weekly sales reports and spreadsheets for management
Maintain accurate customer records in CRM and ERP systems
Monitor daily backorder reports and proactively communicate updates to customers