Sales Support Coordinator

Aston Carter•Minneapolis, MN

10d•$54,000 - $60,000•Onsite

About The Position

The Sales Support Coordinator is a tactical, customer-facing operations role created to stabilize and streamline post-sale execution during a sales team restructuring. This newly defined position fills a process gap previously managed by Account Managers. This individual acts as an expeditor, organizer, and operational problem-solver—ensuring customer inquiries are resolved quickly, orders progress efficiently, and internal teams remain aligned.

Requirements

2+ years of experience in manufacturing, OEM support, or operational customer service
Experience supporting OEM customers
Strong ability to multitask and manage multiple open items without losing details
Demonstrated follow-through, organization, and accountability
Critical thinking skills—ability to investigate issues and “connect the dots”
Stable employment history

Nice To Haves

Experience in warehouse expediting or production coordination
Previous experience within a manufacturing environment
ERP system familiarity (Epicor experience is a plus but training is available)

Responsibilities

Serve as the first operational point of contact for customer inquiries forwarded by Account Managers
Provide order status updates, delivery confirmations, and schedule adjustments
Respond promptly and professionally to customer requests via phone and email
Support OEM and customer service interactions (experience may influence compensation)
Identify delays, gaps, or missing information within active orders
Collaborate cross-functionally with Production, Purchasing, Estimating, and Shipping to ensure orders move forward
Investigate and track order progress within the ERP system (Epicor)
Escalate complex technical or commercial concerns to Account Managers when needed
Enter routine or simple reorders (no specification changes)
Validate pricing, lead times, and required documentation
Ensure order accuracy and maintain smooth handoff between internal teams
Initiate and track Return Merchandise Authorizations (RMAs)
Gather required documentation and coordinate with Quality and Operations
Provide timely updates and resolution status to customers
Maintain accurate documentation and notes in the ERP system
Support data accuracy, acknowledgments, and all transactional records
Follow structured workflows—this role is highly standardized and process-driven
Participate in continuous process improvement initiatives

Benefits

Health and Wellness Medical Insurance: United Healthcare and NICE Healthcare.
Dental Insurance: Delta Dental.
Vision Insurance: EyeMed (voluntary).
HSA: Health Savings Account through Optum Bank.
Additional Coverage: Voluntary accident and critical illness insurance.
Retirement: 401(k) plan with a small match.
Profit Sharing: Dalsin Industries offers a 401(k) profit-sharing plan that often provides above-average contributions.
Insurance: Life insurance, accidental death & dismemberment (AD&D), and short-term/long-term disability insurance.
Time Off: Paid Time Off (PTO) and holiday pay.
Perks: Wearables program and maternity leave (available after 90 days).
Support: Employee Assistance Plan (EAP).