Sales Support Coordinator

Coates Group • Chicago, IL

13d • $57,000 - $65,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. This role provides operational support to our internal and external stakeholders throughout an order/project's lifecycle. By communicating effectively to the customer to ensure we are capturing their needs, cross referencing reporting, effectively quoting, maintaining the health of the sales orders and removing barriers for invoicing. The Sales Support Coordinator contributes to maintaining project and orders health throughout the quoting to invoice process.

Requirements

• High school diploma or equivalent; Bachelor's degree is a plus.
• 1/2 years of Customer service background
• Proficient in Microsoft Office, particularly Excel.
• Strong written and verbal communications skills
• Effective collaboration with internal and external stakeholders
• Ability to build and maintain positive customer relationships
• Solution based mindset

Responsibilities

• Project/Order documentation management
• Cross collaborative communications (Internal/external Stakeholders)
• Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email.
• Resolve customer complaints and concerns with professionalism and empathy.
• Manage customer issues building a positive customer experience
• Remove blockers presented in the order lifecycle
• Investigate and solution for process gaps
• Ensuring proper order maintenance to create seamless invoicing flow

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED