Sales Support Coordinator

Coates Group•Chicago, IL

14d•$57,000 - $65,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the worldâs leading brands and their customers. And while weâve already done a lot of work weâre proud of, weâre just getting started! Weâre a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If youâve ordered in-store or in the drive-thru at McDonaldâs somewhere in the world in the last few years, chances are youâve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose â Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, weâve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the worldâs leading brands leverage technology to drive the best customer experiences. This is contract role through 12/31/26. This role provides operational support to our internal and external stakeholders throughout an order/project's lifecycle. By communicating effectively to the customer to ensure we are capturing their needs, cross referencing reporting, effectively quoting, maintaining the health of the sales orders and removing barriers for invoicing. The Sales Support Coordinator contributes to maintaining project and orders health throughout the quoting to invoice process.

Requirements

High school diploma or equivalent; Bachelor's degree is a plus.â
1/2 years of Customer service backgroundâ
Proficient in Microsoft Office, particularly Excel.
Strong written and verbal communications skillsâ
Effective collaboration with internal and external stakeholdersâ
Ability to build and maintain positive customer relationshipsâ
Solution based mindset

Responsibilities

Project/Order documentation managementâ
Cross collaborative communications (Internal/external Stakeholders)â
Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy.â
Manage customer issues building a positive customer experienceâ
Remove blockers presented in the order lifecycle â
Investigate and solution for process gaps â
Ensuring proper order maintenance to create seamless invoicing flow