Sales Support Coordinator - Environmental Solutions (Containerized Waste)

Republic Services • Baytown, TX

7d • Onsite

About The Position

The Sales Support Coordinator provides administrative and coordination support to the sales team to ensure a smooth and efficient sales process, helping to maintain accuracy and momentum throughout the sales lifecycle while driving world-class customer experience and supporting integrated growth. The incumbent will also act as a key point of coordination between sellers, customers and cross-functional partners, supporting communication, tracking progress on open items and assisting in resolving routing issues so that sellers can remain focused on customer engagement and revenue-generating activities.

Requirements

• Working knowledge of sales support and onboarding workflows, including internal approval routing and documentation requirements
• Experience with CRM management and structure
• Strong relationship building experience and abilities
• Strong technical expertise with an extensive understanding of environmental solutions, and regulatory compliance
• Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high quality, error free work in a fast-paced work environment
• Strong proficiency in Microsoft Office Word, Excel and Outlook
• Minimum of 2 years’ experience in a customer-facing support or coordination role

Responsibilities

• Own the sales-to-onboarding handoff process to ensure all required paperwork is complete, accurate, and submitted on time (e.g., signed contract, profile), preventing delays while supporting a smooth, positive customer experience.
• As assigned, conduct outbound outreach for lead qualification and appointment setting using approved scripts/campaigns, and route qualified opportunities to Sales.
• Track administrative deliverables and timelines (e.g., contract status, credit review, pricing approvals, required profiles) and communicate updates to Sales, internal stakeholders and customers to support timely onboarding.
• Facilitate contract legal reviews by preparing intake materials, routing agreements to Legal, tracking review status, and coordinating requested revisions between Legal and Sales.
• Provides occasional support with pricing development and contract preparation for sellers.
• Proactively reach out to customers to understand upcoming needs and schedule services.
• Owns intake, qualification and sell of smaller marketing-generated leads and internal cross-sell opportunities, ensuring timely follow-up and alignment with sales priorities.
• Support customers with online account navigation & profile creation (e.g., portal access, basic troubleshooting, how-to guidance) and route billing, service, or customer service issues to the appropriate team.
• Build and maintain cross-functional relationships (Sales, Legal, Credit, Pricing, Operations, Onboarding, Customer Support) to streamline approvals, resolve documentation issues, and improve turnaround times.
• Provide responsive customer communications to support onboarding readiness and customer experience, including proactive follow-up for first-time customers on required setup steps.
• Assist sales teams in identifying appropriate outlets and qualified third-party providers to address complex waste and service requirements.
• Promote and support consistent CRM usage by the sales team, reinforcing data entry standards and assisting with updates to maintain accurate customer, lead, opportunity, and activity records.
• Partner with Sales Manager to monitor CRM usage and support reporting on team adoption, data quality and activity tracking compliance.
• Performs other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed