Sales Support Coordinator
About The Position
OnScent blends decades of fragrance design expertise with real-time AI insights to make scent a defining part of your brand's identity. Our artistry extends to Premier Naturals™, delivering premium natural ingredients for exceptional skin and hair care. We are in search of a Sales Support Coordinator who will be on-site at our creative center located in Hackensack NJ. This position requires a highly organized Sales Support Coordinator to support our Sales and Customer Success teams and help deliver an exceptional client experience. A highly visible, on-site role who will partner closely with Sales Executives, internal cross-functional teams, and key customer accounts to ensure projects are executed accurately and efficiently.
Requirements
- Associate’s Degree required; Bachelor’s Degree preferred
- 2+ years of experience in sales support, customer success, project coordination, or similar role
- Strong Excel skills and comfort working across multiple systems
- Highly organized with strong attention to detail
- Excellent communication skills and ability to work effectively with clients and internal teams
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused with strong follow-through
Nice To Haves
- Spanish fluency strongly preferred (supporting LATAM accounts)
Responsibilities
- Enter and manage projects accurately in internal systems (ProCis, Salesforce)
- Support Sales Executives with account coordination, communication, and follow-up
- Participate in client meetings and track action items
- Serve as liaison between Sales, Customer Success, and internal teams (Creative, Technical, Evaluation, Sensory, Perfumers)
- Respond to customer inquiries promptly and professionally
- Provide backup support for customer service functions, including order entry, order status updates, and invoicing assistance
- Coordinate briefs, timelines, samples, and internal deliverables to keep projects on schedule
- Prepare sales reports and data in Excel to support account visibility and performance
- Assist with scheduling, visitor agendas, and client presentation preparation
- Provide coverage for Sales Team members during absences.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Life and disability insurance, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
