Sales Support Coordinator

Brenntag • Chicago, IL

2d

About The Position

Your Role & Responsibilities Job Summary: The Sales Support Coordinator is responsible for supporting and assisting the outside sales team in a designated region/territory. The Sales Support Coordinator is responsible for providing sales support as well as maintaining and updating CRM sales related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries. The Sales Support Coordinator will also interact with customers. The main focus is to assist the sales team so they can spend more time in front of customers. Sales Support Process sample requests Follows up on samples / backorders Assists with next steps and action items as required by the business Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts Assists with customer requests / documents Along with additional support as per business requirements Data Management, Reporting, and Analysis Assists in tracking KPI’s for Account Managers as determined by the Sales Managers Assists in keeping Opportunities updated in CRM Assists in tracking Special Pricing Requests (SPR) business pull through Helps track and assists with the execution of sales growth plans Assists with Gross Profit (GP) percentage tracking and in the proactive correction of declining profits where possible (i.e., identifies and makes sales team aware of trends) Assists / maintain changes needed for Account Segmentation review and Industry changes spreadsheet Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts Assists with customer requests / documents Along with additional support as per business requirements

Requirements

• Bachelor’s degree preferred, or 5 years + of relevant experience in customer service
• Computer Skills
• Database software
• Learn ERP System
• Spreadsheet software
• Word Processing software

Nice To Haves

• SalesForce Experience is an asset

Responsibilities

• supporting and assisting the outside sales team in a designated region/territory
• providing sales support
• maintaining and updating CRM sales related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries
• interacting with customers
• assisting the sales team
• sample requests
• Follows up on samples / backorders
• Assists with next steps and action items as required by the business
• Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts
• Assists with customer requests / documents
• assisting in tracking KPI’s for Account Managers as determined by the Sales Managers
• assisting in keeping Opportunities updated in CRM
• assisting in tracking Special Pricing Requests (SPR) business pull through
• helping track and assists with the execution of sales growth plans
• assisting with Gross Profit (GP) percentage tracking and in the proactive correction of declining profits where possible
• assisting / maintain changes needed for Account Segmentation review and Industry changes spreadsheet

Benefits

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level