Sales Support Coordinator

Vertiv Group•Lincoln, NE

About The Position

Sales Support Coordinator position in Lincoln, NE to manage and coordinate key relationships with Vertiv’s channel customers and internal stakeholders. This position will consistently support channel’s most distinct customers and act as a liaison between them and the channel business. The Key Account Coordinator will act as a Project Coordinator for key channel customers from order through deliver. Responsible for end to end project management, issue resolution and coordination with internal stakeholders.

Requirements

1-3 years customer service experience or leading deployment related projects
Ability to work in a fast-paced work environment; strong organizations skills
Good communication skills and influence with/without authority
High school diploma, Bachelor’s degree preferred

Nice To Haves

Some science or tech/engineering background preferred.
Skilled in various Microsoft programs

Responsibilities

Single point of contact for named customers to address open orders, project rollouts, and issue escalation.
Assess customer requirements and coordinates with cross-functional teams to build end-to-end project plans for phased rollouts; including:
Gathering overall requirements to execute on the project (create project plan – start to finish)
Coordinating with internal teams to allocate inventory, coordinate buyouts, fulfillment, and deliver.
Leads alignment of overall project plan with sales, operations, services/deployment, and customer.
Partner with LVO/Field Offices or Services Deployment to incorporate installation, start-up and commission resources into overall project plan.
Lead escalations and risk mitigation for potential slippage; including inventory.
Handles multiple orders or projects simultaneously across customer sites, applications, factories, etc.

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