000340 - SALES SUPPORT COORDINATOR I

Y. Hata & Co., Limited • Hilo, HI

8d • $21 - $26

About The Position

For over 111 years, Y. Hata has proudly supported Hawaiʻi’s foodservice industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community. At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻOhana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive. If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence. Starting Pay: $20.54 - $25.68 Primary Summary Description: Processes customer orders via telephone, electronic transmission, and fax. Assists customer’s in all aspects of the ordering process, including introduction of new products, developing customer solutions, and resolving customer discrepancies.

Requirements

• High School Diploma or GED equivalent.
• One to two years of previous customer service or telemarketing and/or experience preferred.

Responsibilities

• Receives and accurately processes orders via electronic transmission, telephone or fax.
• Has knowledge and follows guidelines in the Customer Service Procedures Manual.
• Has knowledge and practice of telephone etiquette skills as outlined in the ‘Enhancing Telephone Skills and Technique’ handbook.
• Creates mutually successful partnerships by developing customer solutions and introducing new product lines.
• Manages and follows through with customer orders, discrepancies, and customer concerns.
• Proficiency in the use of all company proprietary software (i.e. PowerEnterprise, Powersell, Powernet, Insight, etc.).
• Maintains working knowledge of at least two CSR account positions via cross training.
• Performs similar and related duties as assigned by supervisor.
• Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.

Benefits

• Rewarding Compensation – Competitive pay, merit increases, and flexible pay options.
• Your Health Matters – Robust medical, vision, and life insurance; EAP support.
• Time to Recharge – PTO, paid holidays, and floating holidays.
• More Than Just Perks – Paid parking, safety gear, uniforms, celebrations, discounts.
• Investing in You – Tuition assistance and development opportunities.
• Plan for Tomorrow – 401(k), Roth 401(k), and After-Tax 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees