Sales Support Consultant

Timepers•Westlake, OH

13d•Onsite

About The Position

Our technical-sector client, based at Westlake Business Park, is seeking a detail-oriented team player to provide sales and administrative support, manage client requirements, and ensure efficient day-to-day operations. If you’re reliable, solutions-focused, and enjoy working in a collaborative environment, we’d love to hear from you.

Requirements

Grade 12 supported by a sales support or administrative qualification/ certification.
3 years in a similar role ideally in a business-to-business technical sales environment.
Good commercial acumen, administrative and organisational skills.
Excellent written and spoken skills in English.
Advanced skills in MS Office suite with average typing speed with high accuracy.
Proven skills in data research and analytics.
Understanding of CRM and ERP systems and the process of B2B sales.
Self-motivated and focused on results applying logic/commercial decision making.

Nice To Haves

Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous.

Responsibilities

Responsible for administration and management of the customer quotation process
Ensure high quality service through accurate and on-time delivery of customer quotes to ultimately achieve increased revenue through sales.
Responsible for administrative onboarding and data management of customers.
Provide admin support to business development teams & internal sales support in the absence of internal sales staff.
Coordinate special projects.
Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency and the overall profitability of the business.
Check RFQ’s clarifying any queries with customer before actioning with Technical and Procurement Departments.
Collaborate and coordinate the quoting process with all internal stakeholders.
Quality check quotes for completeness, accuracy, and professionalism.
Follow-up outstanding quotes with responsible sales team members to conclusion.
Complete/distribute relevant customer & supplier onboarding documentation and NDA’s.
Complete the National Quote Sheet.
Assist with forecasting and stock management as directed.
Primary point of contact for sales, customer enquiries & requests if internal staff absent.
Resolve sales-related issues and provide real-time customer support.
Handle all inbound leads and website enquiries and qualify sales leads.
Coordinate internal stakeholders to achieve project outcomes for due dates.
Manage potential project bottlenecks & identify cost savings in work processes.
Responsive for business contacts participating in initiatives and projects