SALES SUPPORT ASSOCIATE

Lyons Specialty Co LLC•Lafayette, LA

3d•Hybrid

About The Position

The Sales Support Associate supports and assists both the sales department and accounting department to oversee and process customer returns. The role is responsible for ensuring the timely, efficient, and accurate process of customer returns within an assigned territory. This is a full-time position, Monday – Friday (8:00am – 5:00pm), with compensation starting at $15/hour plus mileage reimbursement. The position is based in Port Allen, LA, but requires daily travel within the Southwest Louisiana territory (Lafayette, Lake Charles).

Requirements

Must be at least 18+ years of age.
Must have a High School diploma or equivalent.
Must be able to satisfactorily pass a criminal background check and drug/alcohol screen.
Must reside and can travel daily within the assigned territory.
Must have a valid driver’s license, clear motor vehicle report, reliable transportation, and insurance.
1+ years of sales and customer service experience.
Knowledge and proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and sales software.
Driven with a strong work ethic and displays a self-motivated high level of effort and commitment towards performing work independently of direct supervision.
Interpersonal – pleasant with customers and co-workers, displays good-natured, cooperative attitude, respectful, and courteous towards others.
Willing and able to work hard in a fast-paced, schedule driven environment with time pressures to complete work efficiently and effectively.
Demonstrate problem solving, conflict management, critical thinking, and decision making skills.

Responsibilities

Read, learn and understand product inventory and product date codes.
Introduce self to store management and provide positive, professional, and friendly customer service upon arrival, throughout, and prior to departure in every account.
Review closely with customers the inspection and verification of products being returned and/or discarded.
Manage the eligibility approval of returned products according to company credit policies.
Maintain accurate packaging, coding, sealing, and processing of customer returns for pickup.
Ensure proper packaging and discarding of unsaleable damaged and/or outdated products.
Complete return/credit forms and necessary reports accurately in a timely manner.
Provide store support to replace tags and assist with merchandising needs as needed.
Work closely and collaboratively with Territory Sales Manager (TSM), Regional Sales Manager (RSM), Controller and Sales VP.
Interact effectively with all levels of management and employees through communication in-person, over-the-phone, and in-writing.
Cooperation and execution of flexibility – Schedules are subject to change monthly.
Function as a team member with willingness to perform any duty assigned to best serve the company’s mission.