Retail Contingent

Tapestry•Edinburgh, IN

11d•Onsite

About The Position

The Sales Support Associate is integral to the store’s success and efficiency, supporting Coach’s brand commitment through customer service, cash wrap interactions, and a well-maintained sales floor. The role supports the flow of product from receipt through point of sale, while providing friendly, efficient, and personalized assistance to customers. The position includes customer-facing sales-floor support as well as point-of-sale, shipment, stockroom, replenishment, and visual merchandising tasks. Associates are expected to maintain store standards, follow company policies, and contribute to a positive customer experience. Work schedules must be flexible to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and other payment media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.