Inside Sales Representative

Parksite • Garner, NC

38d • Onsite

About The Position

Parksite, a 100% employee-owned company, is seeking experienced Sales Support Associate. The Sales Support Associate plays a critical support-focused role by providing exceptional service to both internal teams and external customers. This position ensures smooth order processing, accurate data entry, timely issue resolution, and seamless coordination between inside and outside sales teams. The role is heavily centered on customer support, administrative assistance, and operational accuracy.

Requirements

• High school diploma or equivalent required.
• Experience in customer service or administrative support role.
• Exposure to office-based or sales-support environments.
• Strong customer service skills with professional phone and email etiquette.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Self-starter mindset with the ability to work independently and as part of a team.
• Ability to sit or stand for extended periods in an office environment.
• Ability to lift and prepare small packages and product samples as needed.
• Ability to operate standard office equipment.
• Ability to pass pre-employment physical, drug screen, and background check
• Authorization to work in the United States

Nice To Haves

• Previous customer service experience.
• Inbound and outbound call experience.
• Proficiency with Microsoft Office applications.
• Administrative or sales support experience.
• Experience with ERP systems or EDI order processing.

Responsibilities

• Serve existing and potential customers through inbound call management, order processing, and support activities.
• Use active listening to understand customer needs and provide accurate product and service solutions.
• Resolve customer issues by investigating concerns and partnering with supervisors when escalation is required.
• Work closely with inside and outside sales representatives to ensure strong account coverage and continuity.
• Provide administrative support including quotes, shipping coordination, email responses, and call coverage.
• Act as backup support for inside sales when team members are out.
• Support Big Box vendors such as Home Depot and Lowe’s, primarily through EDI order processing.
• Prepare product samples and coordinate FedEx and other outbound shipments.
• Maintain accuracy and attention to detail in all order and support activities.

Benefits

• 401(k) Program to secure your financial future
• Company-Paid Life Insurance
• Health, Dental, Vision, and Flexible Spending Insurance Plans
• Paid Holidays
• Paid Time Off (PTO)
• Positive Work Environment with supportive team members
• Bonus Incentives for employee referrals
• Ongoing learning through collaboration with experienced sales and operations professionals.
• Opportunities to strengthen communication, organizational, and problem-solving skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED