Sales Support Associate Lead

TransUnion • Ridley Park, PA

8d • Hybrid

About The Position

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements. This role reports directly to the Senior Manager - Sales Support Operations division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• High school diploma required
• Demonstrated ability to be resourceful, multitask effectively, and work independently
• Strong listening and communication skills (written and verbal), with the ability to make independent decisions
• Proactively generates ideas for improvement and provides recommendations to enhance processes and procedures
• Curious mindset with a desire to understand existing perspectives and workflows
• Strong attention to detail with analytical skills and the ability to grasp, retain, and apply concepts
• Ability to prioritize work in a fast‑paced environment to meet productivity standards, deadlines, and departmental SLEs
• Consistently meets established productivity standards and deadlines
• Experience with Salesforce.
• Strong mathematical and analytical skills with Excel proficiency
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• associate’s degree preferred
• Prior leadership experience preferred
• Previous sales and/or support work experience strongly desired
• Developing supervisory skills through on‑the‑job experience.
• Coordinating and assisting with daily team activities with supervision.
• Professional written and verbal communication skills.
• Supporting compliance‑driven, customer‑centric environments.

Responsibilities

• Developing a highly functioning support team by leading timely execution, quality, and accuracy of all work performed by your team.
• Establish and maintain strong working relationships with internal and external customers.
• Manage and direct the team’s day‑to‑day activities, with a clear understanding of workflow management and resource allocation.
• Spend approximately 20% of time performing similar work as those supervised.
• Prepare mid‑year and end‑of‑year reviews by analyzing productivity, quality of work, and departmental contributions.
• Monitor, maintain, and help improve employee performance through consistent feedback and coaching.
• Mentor and develop associates and support professional growth.
• Assist with cross‑departmental projects to timely and successful completion.
• Perform special projects as needed.

Benefits

• day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts
• company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
• Legal plan, pet insurance, and travel accident coverage.
• Adoption assistance and fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long‑term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED