Sales Support Associate C&I

Noramco • Mississauga, ON

3d • Onsite

About The Position

The Sales Support Associate C&I role is a regular, full-time position based in Mississauga, Ontario. This role supports the sales team by performing back-end tasks to enhance sales efficiency, productivity, ROI, and customer satisfaction. The associate is expected to continuously improve their product knowledge, technical expertise, and sales fundamentals with the goal of becoming an Account Manager. Cooperation with the sales team in administering sales functions is also a key aspect of the role.

Requirements

• Grade 12 minimum completed
• Ideally 1-2 years of related experience
• Strong communication and people skills, initiative
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK)
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed
• Good knowledge of English written and spoken
• Strong ability and desire to develop and grow skills

Nice To Haves

• Become an Account Manager

Responsibilities

• Support the sales team by performing back-end tasks to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals in order to become an Account Manager.
• Work cooperatively with sales team to support the administration of sales functions when required.
• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
• Assist in, where necessary, the various functions in office sales and administration, including data entry and paperwork completion according to company protocol.
• Grow existing business by promoting Noramco products and consistently offering expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner.
• Ensure superior customer service is the objective during each customer interface.
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary.
• Keep track of competitions prices and practices from primary and secondary research.
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles.
• Learn from the sales team about best practices in sales and product solutions.
• Enroll in formal sales and related education courses to advance individual learning.
• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes.
• Generate sales leads to be evaluated and pursued by frontline sales team.
• Distribute Marketing materials to sales team when required.
• Assist in coordinating promotional events.
• Performs any other duties as required by management.

Benefits

• Annual profit-sharing
• Competitive compensation
• Rewarding accomplishments
• Strong national network offering real opportunities to grow
• Flexible group insurance plan customizable to your needs
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP)
• Group RRSP with employer contribution and TFSA
• Postsecondary Scholarship Program for employee’s children
• Charging terminals available at our facilities
• Years of Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED