Sales Support Assistant
About The Position
The Sales Support Assistant plays a key role by providing essential support to the Commercial Sales team and our customers. This position manages a variety of administrative and operational tasks, including vetting and creating new customer accounts in our ERP system and Salesforce, triaging email inboxes, delegating incoming requests, processing inquiry cases in Salesforce, reviewing and completing customer/vendor forms and customer questionnaires. The role also includes collaboration with multiple departments and occasional backup for the Receptionist and Mail Clerk. Day to Day: • Manage Salesforce Inquiry Case queue for tasks such as new account setup, ERP account migrations, and customer account updates. • Triage department email inboxes, ensuring all messages are reviewed and delegated within 24 hours. • Refer complex inquiries to appropriate individuals or departments. • Assist with distributor onboarding and e-commerce account maintenance. • Provide backup support for Receptionist and Mail Clerk as needed. • Coordinate completion of customer forms and documents, working with Legal, Finance, and Quality teams.
Requirements
- High School diploma required
- 3–5 years of relevant experience
- Proficiency in Microsoft Office (Excel, OneNote, Word, Outlook)
- Strong data entry and typing skills.
- Ability to work in a fast-paced environment with shifting priorities.
- Excellent verbal and written communication skills.
- Problem-solving and critical thinking abilities.
- Detail-oriented with high accuracy.
- Ability to work independently and collaboratively.
- Strong organizational and multitasking skills.
Nice To Haves
- familiarity with Salesforce.com and Microsoft Dynamics AX preferred.
Responsibilities
- Manage Salesforce Inquiry Case queue for tasks such as new account setup, ERP account migrations, and customer account updates.
- Triage department email inboxes, ensuring all messages are reviewed and delegated within 24 hours.
- Refer complex inquiries to appropriate individuals or departments.
- Assist with distributor onboarding and e-commerce account maintenance.
- Provide backup support for Receptionist and Mail Clerk as needed.
- Coordinate completion of customer forms and documents, working with Legal, Finance, and Quality teams.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
