Sales Support Assistant

Aston Carter•Minneapolis, MN

8d•$23 - $24•Hybrid

About The Position

The Sales Support Assistant plays a key role by providing essential support to the Commercial Sales team and our customers. This position manages a variety of administrative and operational tasks, including vetting and creating new customer accounts in our ERP system and Salesforce, triaging email inboxes, delegating incoming requests, processing inquiry cases in Salesforce, reviewing and completing customer/vendor forms and customer questionnaires. The role also includes collaboration with multiple departments and occasional backup for the Receptionist and Mail Clerk.

Requirements

3–5 years of administrative or receptionist experience.
Technical Skills: Proficiency in Microsoft Office (Excel, OneNote, Word, Outlook)= ERP/CRM experience required

Nice To Haves

Outgoing, personable personality, likes interacting and collaborating with others

Responsibilities

Manage Salesforce Inquiry Case queue for tasks such as new account setup, ERP account migrations, and customer account updates. Will be completing 1–10 accounts per day
Triage department email inboxes, ensuring all messages are reviewed and delegated within 24 hours.
Refer complex inquiries to appropriate individuals or departments.
Verify and authorize credit limits up to $5,000; coordinate with Finance for higher approvals.
Assist with distributor onboarding and e-commerce account maintenance.
Provide backup support for Receptionist and Mail Clerk as needed.
Coordinate completion of customer forms and documents, working with Legal, Finance, and Quality teams.