Sales Support Assistant

Shamrock Foods•Meridian, ID

1d•$22

About The Position

This associate will support the School Sales - DSR(s), Business Development and Review and/or DSMs as it relates to sales support duties and/or value-added services. This associate will interact directly with our School Account Managers and customers; he/she will need to develop and maintain strong local customer relationships as necessary. This associate will support Account Mgr. Route Coverage as an assistant to Acct. Mgr. territory support, Customer order guide Maintenance, Customer Development and Customer Review Strategies, assist with Sales Growth and/or Account Penetration tasks, enhancement of customer relationships and sustainment of customer Service Level and OEE standards.

Requirements

High school diploma or general education degree (GED)
Two years minimum of direct sales, Customer Care and/or sales support experience or two years related industry experience and/or training, foodservice experience preferred
Must have excellent written and communication skills and ability to always interface with customers professionally via phone and email
Consultative, solutions-oriented and value-based approach to managing account business relationships and customer resolve.
Comprehensive knowledge of SFC product categories and resources and proficient knowledge of various Order Entry processes & procedures, including web-based systems; able to facilitate customer training and/or materials for new customers.
Accuracy of order entry processing, product rationalization, coding and building an order guide.
Must have Microsoft Office proficient – Outlook, Word, Excel and PowerPoint and Order Writer Proficient (SmartSell, SmartDesk, SmartWeb)
Must be able to understand the Credit Application Process and terms options and Customer Setup Processes - including Delivery Days.
Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Responsibilities

Account Mgr. route coverage and assistance, facilitation and/or execution of sales route needs, maintain consistent sales associate practices and relationships; Account Mgr. / customer review for continuous improvement and evaluation of service level expectations and sales revenue/margin sustainment
Accurate entering and processing of customer orders and requests; resolving customer questions and/or concerns; strong follow-up with sales and customer; processing outs, edits and sales reports
Assist in facilitation of samples/cuttings for new/existing growth opportunities; coordinate with SFC specialist/resource(s), vendor/broker, customer and/or sales associate to execute on behalf of DSR and/or customer requests.
Responsible for maintaining customers within credit terms, sales agreements and proposals
Assist in preparation of SFC Capabilities package, resources, services, customer presentation packets including PowerPoint presentations as needed.
Coordinate and communicate all activities between sales & their respective customer entities to ensure a smooth roll-out process for openings and Customer On-boarding Process, complete with follow-up timelines and Customer expectations metrics
Conducts research as needed and assists in development of proposals and contracts using word processing applications
Coordinates and arranges customer/SFC meetings – scheduling and confirmation with all parties, preparation of agendas, facilities and coordination of necessary resources
Item Rationalization from customer menu and/or product specs for OG coding prep.
Order Guide (OG) Coding and data export for market basket preparation.
Market basket development - comp savings/opportunities & collective usage Performa.
Pro-active and/or requested reporting of customer SL – OEEs, Delivery & Service Level reporting
Handle mid to high level customer escalations from both customers and Level 1 peer associates for internal/external customer issue collaboration and resolve
Identify process improvement opportunities; show consistent project participation; ensure sustainment of Customer Care processes utilizing BPI methodologies.
Contribute positively to the School Sales Support team, sales community, customer account base, culture, business needs and productivity of sales goals and initiatives
Provide support and/or guidance for customers
Responsible for managing customer orders
Communicating with customers regarding out-of-stocks and substitution options
Strengthening customer relationships
Scheduling exception deliveries
Determining credits for customers when appropriate
User Management
AR Research & Resolution
Will Call Orders
ASPIN Invoices/Credits/SAE Reports
Contact List Management
Communication with transportation team – delivery issues
Non-invoiced – Overage/Mis-delivery/milk crate/Pallet pick up scheduling
Inventory slot check requests
USDA Order Management
Perform other duties as assigned.