Sales & Support Assistant

Bilinski Sausage Co.•Cohoes, NY

7d•Onsite

About The Position

The Sales & Support Assistant provides crucial administrative and operational assistance to the sales team, ensuring smooth day-to-day operations and helping salespeople focus on revenue generation . Key responsibilities include processing orders, managing schedules, maintaining and tracking promotional schedules and maintaining sales records, while essential skills involve strong communication, organization, and proficiency in sales and office software.

Requirements

Bachelor’s degree required
1–3 years of experience in customer service, inside sales, or related role (preferably in food, CPG, or wholesale distribution)
Proficiency in Microsoft Excel; experience with Sage Intacct is a strong plus
Exceptional written and verbal communication skills, with a polished and professional tone
Strong organizational skills and attention to detail
Customer-first attitude with a problem-solving mindset
Ability to manage multiple priorities and meet deadlines
Comfortable working in a team environment and independently when needed

Responsibilities

Order Processing Enter, review/validate, and process wholesale customer orders using Sage Intacct and Microsoft Excel
Communicate proactively with customers regarding order status, revisions, shipping details, and product availability
Track and analyze customer order patterns to identify trends, red flags, or inconsistencies
Collaborate with the production, shipping, and sales teams to ensure order accuracy and timely fulfillment
Report weekly sales performance metrics and insights to the sales and operations teams
Provide courteous, knowledgeable responses to consumer inquiries via phone and email
Support occasional after-hours order processing remotely during peak demand periods
Maintain Sales Records Maintain broker and other customer and sales agreement documents
Assist sales and accounting teams with customer deduction management and tracking process
Maintain log of consumer comments, questions, and complaints,and communicate with QA team
Maintain and update customer order and shipping requirements
Administrative Support Assist the sales team by sending out samples to current and prospective customers as needed
Support the social media team by preparing influencer packages, sending leads, and sharing ideas to boost activity across platforms
Provide support for marketing projects as needed, including market research, competitor analysis, and brand development.
Assist sales team in setting up and tracking promotions for customer accounts and oversee all disputes to ensure completeness.
Create and maintain all sales assets for the sales team