Sales Support Analyst – Cigna Healthcare – Remote

Cigna Healthcare•Illinois Work at Home, CT

22h•$36 - $60•Remote

About The Position

The Sales Support Analyst provides advanced professional input to complex Client Services assignments/projects. Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. May possess specialized product knowledge in a single product or product line. May deliver in depth presentations and product demonstrations to clients and sales representatives. May contribute to the installation component of product/service solutions and develop prototypes to demonstrate the feasibility of product solutions. May have a continuing role in customer support to address clients' issues in the usage of organizational products/services. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Presale Support. Partner with Sales Representatives to drive and coordinate aspects of new business and existing business (retention/growth) opportunities for the O500 Buyer Group. Integral in driving membership and revenue growth by establishing plan design solutions, including benefit interpretation, identification of non-standards to Cigna benefit administration, proposing alternatives, and adhering to legislative compliance. Must thrive in a fast-paced, dynamic and evolving environment that relies heavily on strong team work within the core and extended enterprise. Using independent judgment and discretion, recommends changes in processes related to support of new and existing business.

Requirements

BA/BS highly preferred or equivalent experience
2+ Years of Presale experience preferred.
Background in Insurance, Healthcare, Employee Benefits, Sales, Finance, Underwriting & Risk, Account Management, Project Management, Consulting Services
Advanced knowledge of healthcare product lines, major funding vehicles and benefits administration
Demonstrated relationship-building skills and ability to influence business partners
Strong project management and written/verbal communication skills
Ability to juggle multiple assignments and work with frequent shifting priorities and deadlines
Demonstrates ability to drive results with a sense of urgency and accuracy
Creative thinker with ability to translate ideas into actions
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Analytical review of data to determine viability of a prospect
Effectively communicate with brokers to obtain critical data elements and negotiate timing
Strategize with Sales partner on funding and benefit solutions specific to client needs. Make recommendations based on industry, benefits and product knowledge.
Determine benefit intent and partner with underwriting in the development of a quote
Creation and maintenance of Opportunities in SFDC, including sculpting benefits in the Benefit Sculpting Tool, applying Legislation/Compliance and coordinating all Performance Guarantees
Support development of financials, including review of translation factors, benefit/plan design solutions, network solutions, understanding financial risks and caveats
Initiation of all SFDC activities, participation in Strategy/LCR calls, and collaboration with the Sales Team, Proposal Unit, and other enterprise partners. Involvement will ensure accuracy, thoroughness, and high quality proposals, best positioning Cigna to win.
Initiate and coordinate with respective business units for other lines of coverage (Alliance, Allegiance, Behavioral, Group, International, Payer Solutions, Voluntary, Seniors, Wellness, etc.)
Project Manage RFP process as the Primary Contact for all engaged business units
Review & coordinate all deliverables (Financials, Questionnaires, Benefit Summaries/Plan Designs, Performance/Discount Guarantees, Repricings, Disruptions, Geos, exhibits, etc.) meeting all internal/external deadlines
Stays abreast of new product initiatives (Sales Wire) as they are introduced as well as a lens on health care industry-specific impacts as a result of ongoing changes to PPACA, including but not limited to potential changes to related sales processes.
Act as a SME (Subject Matter Expert) to help identify gaps and incorporate changes into the Presale process.